A third party merchant which is VeriSign secured, processes your Credit Card for your payment. In reality, we do not receive any sensible information regarding your Credit Card. That is why when you place an order, we only need to know your Name, Email ID, Mailing Address, Credit Card Number and its Expiration Date which actually helps to finish your lodge. This operation helps us to provide the best service for your order. We don’t receive any entree to your personal details under any circumstance except your permission and in case of such exceptional issues where law is involved and only then we may reveal your very personal information.

In order to do the improvement of our site, we need to track the total number of visitors to our website. In this method your personal traceable information is not required. Actually we only use cookie technology (whereby our server deposits special codes in a visitor’s computer) which tracks the other non personal information such as type of browser, operating system and domain names to make viewer’s web experience better.

How Does HongKongFloristShop.com maintain the secrecy of Customer Details?

When an order is placed by you through the Secure Server Software (SSL), the server inscribes all your personal details which you input consisting your Credit Card number before it is sent to us. That makes it inaccessible from us as it travels across the internet. The customer details which we collect, are very strictly protected against any unauthorized access.

Is there any chance of disclosing the collected details to outside parties by HongKongFloristShop.com?

There is no chance of getting sold or trading or even renting your personal information by Hongkongfloristshop.com to others. While using our website, you comply with the gathering and use of your details by HongKongFloristShop.com. If we decide to do some changes in our privacy policy, we will post that in our page and try to keep you updated and as a result of that you may come to know what details we gather and how we use them and in what circumstances we reveal them.

Postponing Orders

We will refund the amount paid by you for the product which is out of stock or was mishandled and thereby damaged by our delivery stuff. Once the order is confirmed and submitted by the customer, under any circumstances we do not cancel that.

Exchange and Refund

The products sold in healthy condition are non replaceable, non exchangeable or not refundable yet all damaged products due to mishandled by our delivery staff will only be replaced, exchanged or refunded.